Ixaris Systems Recruitment - Key Accounts Manager

Key Accounts Manager

Full Time
Ref number: KAM1009

As the Key Accounts Manager, you will manage and grow the major client relationships in our portfolio of accounts. You will be responsible for building strong and open working relationships at as many levels as possible within these key client organisations, and be regarded by these clients as a trusted advisor. In this role, you will also be responsible for optimising client satisfaction and Ixaris profitability.

Generating incremental business from existing client accounts and support in acquiring new client accounts are both key requirements of this role and as such will attract performance targets, including financial metrics. These targets will be a key measure of your performance.

You need to be able to plan, communicate and assist in the deployment of the service to clients to minimise the time to deployment and maximise the utility of the service.

Key Responsibilities:

Customer Relationship Management: strong, open working relationships at as many levels as possible within the client’s organisation
Key Contact: From both the client and Ixaris’ perspectives, take the position of account owner. For example: your client will know to call you first regarding any account management matters, when there’s a new business opportunity to discuss, or when there’s a need to escalate an issue
Revenue & Profit Maximisation: Ensure that all services within your client accounts are optimised from a profitability/margin perspective. Identify and develop new opportunities within each assigned client account by introducing and presenting new service features. Keep abreast of industry news and gather information on competitors and new payment services and opportunities
Account Planning & Forecasting: Create and maintain account plans for each client account and review with VP Sales at regular one-to-one meetings. Provide a rolling forecast of anticipated activity for each client
Resourcing: Liaise with relevant technical and other resources regarding up-coming projects to enable effective resource planning
Consultancy and Pre-Sales Contribution: Performing the role of key facilitator in client meetings and workshops bringing in relevant Ixaris expertise as required. Work with Business Development personnel other Ixaris staff to create and deliver professional sales pitches taking the lead sales role where appropriate
Administration & Departmental duties: Work effectively with other Ixaris staff and take the lead where appropriate regarding contracts, invoicing, payment chasing, etc. Implement best practices at the Account Management level. Contribute to overall development of the Sales department

Personality / Attitude:

Able to work with and lead a distributed deployment team and remotely located client base
An adept and proactive communicator able to build relationships at all levels, able to deal with others with tact and good judgment. Responsible, inclusive and approachable
Target-driven with the drive and desire to contribute to the success of the company’s strategies and goals
The ability to multi-task and plan effectively, especially regarding the introduction of new services to an existing client base as is effective self-management
A proactive and pre-emptive problem-solving approach, requiring a diligent mind and an eye for detail in all aspects of business
Intelligent and perceptive. A creative and original thinker with the ability to generate innovative solutions and suggestions to meet a wide range of business challenges
Positive and enthusiastic, displaying a genuine passion for meeting new challenges.

Skills:

Relevant industry experience in Payment or Financial Services.
Preference for experience in the online gambling industry
Experience in formulating and driving long-term strategic account plans and roadmaps
Organisational skills including scheduling, meeting administration and attention to detail
Communication skills and proven experience in managing client relationships
Experience working with Sales Force for tracking client activity

Other:

Must be able to travel to our Maltese office

Apply by 30 November 2009Apply Now

Back to Job Listing

To apply, e-mail your CV to jobs@ixaris.com with a covering letter that includes your present position, salary and benefits. Applications will be dealt with in the strictest confidence.

Ixaris offers an excellent reward package in terms of salary, bonuses and prospects for professional development.

	jobs UK Malta	Key Accounts Manager Full Time Ref number: KAM1009 As the Key Accounts Manager, you will manage and grow the major client relationships in our portfolio of accounts. You will be responsible for building strong and open working relationships at as many levels as possible within these key client organisations, and be regarded by these clients as a trusted advisor. In this role, you will also be responsible for optimising client satisfaction and Ixaris profitability. Generating incremental business from existing client accounts and support in acquiring new client accounts are both key requirements of this role and as such will attract performance targets, including financial metrics. These targets will be a key measure of your performance. You need to be able to plan, communicate and assist in the deployment of the service to clients to minimise the time to deployment and maximise the utility of the service. Key Responsibilities: Customer Relationship Management: strong, open working relationships at as many levels as possible within the client’s organisation Key Contact: From both the client and Ixaris’ perspectives, take the position of account owner. For example: your client will know to call you first regarding any account management matters, when there’s a new business opportunity to discuss, or when there’s a need to escalate an issue Revenue & Profit Maximisation: Ensure that all services within your client accounts are optimised from a profitability/margin perspective. Identify and develop new opportunities within each assigned client account by introducing and presenting new service features. Keep abreast of industry news and gather information on competitors and new payment services and opportunities Account Planning & Forecasting: Create and maintain account plans for each client account and review with VP Sales at regular one-to-one meetings. Provide a rolling forecast of anticipated activity for each client Resourcing: Liaise with relevant technical and other resources regarding up-coming projects to enable effective resource planning Consultancy and Pre-Sales Contribution: Performing the role of key facilitator in client meetings and workshops bringing in relevant Ixaris expertise as required. Work with Business Development personnel other Ixaris staff to create and deliver professional sales pitches taking the lead sales role where appropriate Administration & Departmental duties: Work effectively with other Ixaris staff and take the lead where appropriate regarding contracts, invoicing, payment chasing, etc. Implement best practices at the Account Management level. Contribute to overall development of the Sales department Personality / Attitude: Able to work with and lead a distributed deployment team and remotely located client base An adept and proactive communicator able to build relationships at all levels, able to deal with others with tact and good judgment. Responsible, inclusive and approachable Target-driven with the drive and desire to contribute to the success of the company’s strategies and goals The ability to multi-task and plan effectively, especially regarding the introduction of new services to an existing client base as is effective self-management A proactive and pre-emptive problem-solving approach, requiring a diligent mind and an eye for detail in all aspects of business Intelligent and perceptive. A creative and original thinker with the ability to generate innovative solutions and suggestions to meet a wide range of business challenges Positive and enthusiastic, displaying a genuine passion for meeting new challenges. Skills: Relevant industry experience in Payment or Financial Services. Preference for experience in the online gambling industry Experience in formulating and driving long-term strategic account plans and roadmaps Organisational skills including scheduling, meeting administration and attention to detail Communication skills and proven experience in managing client relationships Experience working with Sales Force for tracking client activity Other: Must be able to travel to our Maltese office Apply by 30 November 2009Apply Now Back to Job Listing To apply, e-mail your CV to jobs@ixaris.com with a covering letter that includes your present position, salary and benefits. Applications will be dealt with in the strictest confidence. Ixaris offers an excellent reward package in terms of salary, bonuses and prospects for professional development.

Ixaris

Be The One™

Key Accounts Manager

Full Time Ref number: KAM1009

Apply by 30 November 2009Apply Now

Full Time
Ref number: KAM1009